JOB FUNCTION / PURPOSE
The Community Service Attendant is responsible for coordinating the daily activities at the Community Center. This position performs clerical and reception work, as well as light cleaning and event help in the operation of recreational facilities.
PRIMARY RESPONSIBILITIES
- Follows specific procedures to book room rentals, shelter rentals and field rentals.
- Collects payments via cash, credit card and check for a variety of services.
- Answers phones and assists residents with various needs.
- Monitors activities of community center, enforcing rules and regulations.
- Light cleaning responsibilities.
- Interacts with independent contractors and the general public.
- Opens and closes the facility during non-business hours as required.
- Provides general labor for special events.
- Maintains communication with Inframark Project Manager and Inframark Lead Community Service Attendant.
- Other duties as assigned.
EDUCATION, EXPERIENCE AND SKILLS
Education/Experience: High School Diploma or GED. Must be Customer Service oriented.
Licenses/Certifications: Valid Driver’s License (Class B CDL preferred).
Technical: Basic proficiency with Microsoft Office applications & internet. Experience working with social media.
Communication: Must have experience working with the public. Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.
Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.
Managing For Results: Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.
Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.
PHYSICAL DEMANDS
Must be able to: frequently lift 20-25 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.